1. All returns will incur a 10% restocking fee. We incur costs for repackaging/restocking/checking for damaged products, etc…
  2. Special sales, like estate sales, custom orders, special discount offers, or wholesale offers, are final. We are not responsible for any errors in descriptions of items in estate sales, as these are not our items. We will, however, give you the best possible description of an estate/consignment item and condition as possible.
  3. For sales of new products, the following return policies apply:
  4. All new product sales—-returns for a full refund are accepted for regular transactions on unused, unopened, unbroken product for 14 calendar days from the date of purchase.
    1. Cash sales—-Any purchase paid for in cash will be refunded in cash.
    2. Credit card sales—-Any purchases returned that were originally paid for by credit card will incur a 4% fee that will be deducted from the amount returned due to charges we incur from the credit card companies.
    3. Check sales—-returns will not be accepted until your original check has cleared the bank. As long as you notify us about the return in the 14 day window, it will be honored even if it takes your check longer to clear.
  5. If returning items that have been shipped to you—any cost we may have incurred for shipping of products to you that are returned will also be deducted from the amount returned to you.
  6. All sales at trade shows/train shows are final. No exceptions.
  7. Any returns must be done thru US Mail, UPS, or Fed Ex at your expense, and must have an approval code from JMD Plastics and Hobby BEFORE you send them. Call us for this return authorization at 888-249-7943. You must ship them with a delivery confirmation so we can verify the return (as can you!)
  8. Exchanges are allowed on new items if the item you are exchanging is unused, unopened, or unbroken. Shipping costs, if applicable, are your responsibility for returns and exchanges. Exchanges or store credit is made for unused, unopened, unbroken product for a period of 15-60 days after purchase.
  9. No exchanges or refunds after 60 days. No exceptions! Thanks!!
  10. If you do not request insurance on your package, we are not responsible of your item(s) are lost or damaged. If you have requested insurance, we will gladly help you and provide you with all information to make a claim against the shipping company.
  11. Locomotives or decoders purchased new that may have a fault and are under warranty should be serviced directly by the manufacturer so the warranty is not voided. Please consult with us for the proper procedure to make certain any issues are taken care of with your locomotive or decoder. We will work with both you and the manufacturer to make sure all issues are resolved. We do test all new locomotives, so faults are rare, but they do occur occasionally. Decoders have a one year “no fault” warranty in most cases.